Frequently Asked Questions

Creating a 7s.com account is straightforward. Click the 7s.com Login link in the navigation and select the registration option. You will need to provide a valid email address, create a secure password, and enter your basic personal details. After submitting, you will receive a verification email — click the link inside to activate your account. Remember, you must be 21 years old or above to register and play on 7s.com, as required by PAGCOR regulations.

KYC (Know Your Customer) verification is required before you can make withdrawals on 7s.com. You will need to submit:

• A valid government-issued photo ID — Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID are all accepted.
• A selfie holding your ID for identity confirmation.
• Proof of address — a utility bill, bank statement, or barangay certificate dated within the last three months.

Documents are reviewed within 1–3 business days. Once verified, your account is fully unlocked for deposits and withdrawals.

No. Each player is permitted only one account on 7s.com. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the password reset function rather than creating a new account.

You can update most account details — such as your contact number, address, and preferred language — directly from your account dashboard under Profile Settings. Changes to your registered name or date of birth require supporting documentation and must be processed by the 7s.com support team. This is to maintain the integrity of our KYC records and comply with PAGCOR requirements.

7s.com supports a wide range of payment options popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI Online, BDO Online, Metrobank Online
• Bank transfers: InstaPay and PESONet-enabled banks
• Convenience stores: 7-Eleven (CLiQQ), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). The available methods may vary depending on your account verification status.

The minimum deposit on 7s.com is ₱100 for most payment methods, including GCash and PayMaya. Some bank transfer methods may have a higher minimum of ₱500. Deposits via GCash and PayMaya are typically credited to your 7s.com account instantly. Bank transfers may take up to 30 minutes during business hours.

Withdrawal processing times on 7s.com depend on the method chosen:

• GCash / PayMaya: Within 1–4 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• InstaPay: Within a few hours on banking days

All withdrawals go through a security review before being released. Make sure your KYC verification is complete to avoid delays. The minimum withdrawal amount is ₱500.

7s.com does not charge fees on deposits. For withdrawals, 7s.com does not impose platform-side fees, but your bank or e-wallet provider may apply their own transaction charges — for example, GCash charges a small fee for cash-out transactions. We recommend checking your payment provider's fee schedule before initiating a withdrawal.

7s.com offers a welcome bonus for new Filipino players upon their first qualifying deposit. The bonus amount and terms are displayed on the promotions page within your account dashboard. To claim it, opt in during the deposit process. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before withdrawing any winnings derived from it.

Wagering requirements (also called playthrough requirements) define how many times you must bet a bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to real withdrawable cash. Different games on 7s.com may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms in your account dashboard.

Yes, all bonuses on 7s.com have an expiry period. Typically, bonuses must be claimed within 7 days of being credited and wagering requirements must be completed within 30 days of activation. Unclaimed or expired bonuses are automatically removed from your account. Check the individual promotion terms in your dashboard for exact expiry dates — they vary per offer.

Yes, you can request a withdrawal of your original deposit at any time. However, doing so before completing the wagering requirements will result in the forfeiture of the associated bonus and any bonus-derived winnings. Your real-money balance remains yours and can be withdrawn at any point, subject to standard verification and processing procedures.

7s.com offers a diverse game library built for Filipino players:

• Slots: Hundreds of slot titles from leading providers, with varying themes, paylines, and RTP rates.
• Bingo: Online bingo rooms with multiple card options and jackpot prizes.
• Dragon Gate: A fast-paced card-based game popular across Southeast Asia.
• Boxing Betting: Bet on local and international boxing matches, including PBA-adjacent events and world title fights.
• Live Casino: Real-time table games with live dealers streamed in HD.

New games are added regularly — check the 7s.com Casino section for the latest additions.

Absolutely. 7s.com is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. The mobile interface is designed to work smoothly even on standard mobile data connections, which is important for players across Metro Manila, Cebu, Davao, and other areas of the Philippines.

Yes. All games on 7s.com use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing agencies. Slot games display their RTP (Return to Player) percentages so you can make informed decisions before playing. Live casino games are streamed from regulated studios with professional dealers operating under strict protocols.

Dragon Gate is a popular card game where a single card is dealt between two reference cards — a Dragon card and a Tiger card. You bet on whether the middle card will fall between the two reference cards (Gate), or land outside them. It is a fast, simple game with a low house edge on the main bet, making it a favorite among Filipino players who enjoy quick rounds. Visit the Dragon Gate section on 7s.com to try it out.

Go to the 7s.com Login page and click Forgot Password. Enter your registered email address and you will receive a password reset link within a few minutes. Click the link, set a new strong password, and log back in. If you do not receive the email, check your spam or junk folder. For further assistance, contact the 7s.com support team.

If you notice any transactions, logins, or changes you did not authorize, take these steps immediately:

• Change your password right away from the account settings page.
• Contact 7s.com support and report the suspicious activity with as much detail as possible.
• Request a temporary account freeze while the issue is investigated.
• Check your linked payment methods (GCash, bank accounts) for any unauthorized transactions.

7s.com takes account security seriously and will investigate all reported incidents promptly.

7s.com uses SSL (Secure Socket Layer) encryption across the entire platform to protect data in transit. Financial transactions are processed through PCI-DSS compliant payment gateways. Personal data is stored securely and handled in accordance with our Privacy Policy and applicable Philippine data protection laws. We never share your personal information with unauthorized third parties.

The minimum age to register and play on 7s.com is 21 years old. This is a strict legal requirement under PAGCOR regulations governing online gaming in the Philippines. We verify the age of all players during the KYC process. Any account found to belong to a player under 21 will be immediately closed and any funds returned in accordance with our Terms and Conditions.

You can set daily, weekly, or monthly deposit and loss limits directly from the Responsible Gaming section of your account dashboard. These limits take effect immediately when reduced. To activate a self-exclusion period — ranging from 24 hours to permanent — contact the 7s.com support team or use the self-exclusion tool in your account settings. Once a self-exclusion is active, it cannot be reversed until the chosen period has elapsed. Visit our Responsible Gaming page for full details.

If you feel that gaming is negatively affecting your life, finances, or relationships, please reach out for help. In the Philippines, the following resources are available:

• PAGCOR Responsible Gaming Program — contact PAGCOR directly for counseling referrals and national self-exclusion registration.
• National Center for Mental Health (NCMH) — provides behavioral health support across the Philippines, with offices in Manila, Cebu, and Davao.
• Gamblers Anonymous Philippines — free, confidential peer support meetings held regularly in Metro Manila and major cities.

You can also contact the 7s.com support team at any time to activate self-exclusion or discuss your options. We are here to help.